Shipping & Returns
We’re only happy when you love your glasses! So if you decide not to keep your online purchase, we understand. Simply send us an email with your name, address, and invoice number to firstname.lastname@example.org within seven days of receiving your shipment. As long as you’re within our return policy, we’ll email you a Return Authorization Number. Always refer to this number when corresponding with us or shipping your merchandise so that we can expedite your return.
Regretfully, we can’t accept merchandise for return that is bought on sale or isn’t returned in its original condition; and we can’t fully credit you without the original casing — so please remember to include your cases and cleaning cloths. We are also unable to reimburse you for the costs of shipping, so be sure to let us know if your glasses aren’t right for you before you send them to us. If you have any questions about our policies, please let us know. We’re always happy to speak with you.
My Optical Life Warranty
100% satisfaction guaranteed. That’s our promise. So, if you’re not completely happy with your purchase within the first 30 days, just let us know. We’ll do whatever it takes to make it right*.
*Applies to original purchases. Does not cover accidental damage, scratches, breakage or theft.
Lifelong Customer Promise
Unlimited Free Cleanings & Adjustments.
7-days a Week, we’re here to help with all your vision care needs.
See what you love. Love what you see.
My Optical Life – ONE YEAR EYE-WEAR WARRANTY
Purchase a One-Year Eye-wear Warranty so you can make sure your eyeglasses are covered, whether you need a repair or replacement.
Accidental damage from handling
Protection from normal wear and tear
Unlimited use during the term
Limitations and exclusions apply.
One year $30.00
Two year $50.00
Is there anything more gratifying than seeing yourself in the perfect pair of frames… crafted just for you? We don’t think so! At My Optical Life, we delight in making unique eye-wear for unique individuals like you. It is because of this that many of our frames can be made to your specifications. We have an extensive color library of plastic and buffalo horn to craft your My Optical Life frame. They’re truly one of a kind!
If you’re interested in learning more about our custom frame service, we welcome you to contact us at email@example.com and a concierge from our offices will get back to you within 24 hours to discuss the details of your request.
Your glasses open up your eyes to the world… so take care of them! Not sure how? We’ve got a few simple guidelines you can follow to care for your handcrafted frames and lenses.
Caring For Your Lenses
Care for your lenses as you care for your eyes! The simplest way to maintain your lenses is to place frames in a case with the lenses towards a soft, non-abrasive material. If your lenses are dirty, clean them with lens cleaning solution and a microfiber cleaning cloth. If you do not have lens cleaning solution, gently rub your lenses with warm, soapy water and completely dry them with your microfiber cleaning cloth. If you don’t have a microfiber cleaning cloth handy, clean your lenses with any 100% cotton material. Never use paper products (paper towels, tissues, etc.) on your prescription lenses. If your cleaning cloth is dirty, simply wash and dry it with your regular laundry… but do not use fabric softener.
That should cover almost everything! If you have any additional questions about your frames or lenses purchased at My Optical Life, let us know at: firstname.lastname@example.org